Case Studies
Concrete engagements, measurable results.
Anonymized representative examples for confidentiality reasons.
Client Portal & Order Tracking - Service Company
Context
Case tracking via email/phone. No client visibility. High support team workload.
Approach
BA scoping followed by secure web portal development (MVP in 5 weeks).
Deliverables
- User stories & requirements
- Responsive web portal with client access
- Integration with existing management system
Result
Majority of tracking requests handled via self-service, strong reduction in support calls, high client satisfaction.
CRM + Pipeline Automation - Consulting Firm
Context
Pipeline managed in spreadsheets, lost leads, no structured profitability tracking.
Approach
Sales process audit + CRM deployment with email integration and automations.
Deliverables
- Restructured sales process
- CRM configured with scoring and follow-ups
- Automated weekly reporting
Result
Structured pipeline with 90-day visibility, improved conversion rate, reduced qualification time.
Program Governance - Logistics SME
Context
Multiple transformation initiatives running in parallel, no unified governance or clear prioritization.
Approach
PMO framework setup: governance, RACI, rituals and KPI tracking per initiative.
Deliverables
- Program governance charter
- Multi-project RACI matrix
- Consolidated program dashboard
Result
Full visibility on progress, reduced scope creep, accelerated prioritization decisions.
Field Quality Control App - Industrial
6 to 8 weeks (MVP)Context
Paper-based quality checks, manual Excel entry, no real-time traceability.
Approach
Business scoping + mobile application development connected to IS.
Deliverables
- Mobile field data entry app
- Automated validation workflows
- Real-time quality dashboard
Result
Complete traceability, eliminated double entry, immediate quality alerts.
Strategic Diagnosis & Turnaround Support — Industrial Company (Defence)
Context
Progressive activity erosion, loss of strategic contracts, internal processes misaligned with the market, no turnaround roadmap.
Approach
Comprehensive strategic diagnosis, repositioning recommendations, then operational turnaround support.
Deliverables
- Comprehensive strategic diagnosis (market, positioning, internal capabilities)
- Prioritized recommendation plan for turnaround
- Operational roadmap with milestones and KPIs
- Implementation governance support
Result
Clarified strategic vision, turnaround priorities identified and ranked, structured action plan with follow-up governance.
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